Step 3: Verify the Outlook Identity The Outlook database and data records are stored in the Office 2011 Identities folder.īy moving the folder to the desktop, Outlook will automatically create a new database. If the issue continues to occur, go to the next step. This prevents Outlook from sending or receiving mail. To do this, follow these steps: Press the Shift key and then click the Outlook icon on the Dock. Step 2: Open Outlook 2011 without running schedules or trying to connect to a mail server Opening Outlook without running schedules or trying to connect to a mail server is a way to determine whether the issue is related to the account settings or pending send/receive actions. #Office 2011 identities okl msgattach for mac#Force Quit Application snapshot Try starting Outlook for Mac 2011 again. Note: When an application is force quit, any unsaved changes to open documents are not saved. Repeat this process until you quit all active applications. Select an application in the “Force Quit Applications” window. Step 1: Quit Outlook and all other applications To quit active applications, follow these steps: Choose Force Quit from the Apple menu (or press Command – Option – Esc). If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article. To check if it is installed, open Word, and then click About Word from the Word menu. IMPORTANT The location of certain files are different if you have Service Pack 2 (SP2) installed.
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